Refund policy

At Max Healthcare, we strive to provide our customers with premium adult continence aids that offer unparalleled comfort, security, and protection. We are committed to ensuring your satisfaction with our products.

However, if you find that our products do not meet your expectations, we offer a straightforward refund policy for your peace of mind.

Eligibility for Refund:

  • To be eligible for a refund, the product must be returned within 30 days of purchase
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase, such as a receipt or order confirmation, is required for all refund requests.

Refund Process:

Contact our customer service team at 0431 401 234 / sales@maxhealthcaresupplies.com.au to initiate the refund process.

  1. Provide details of your purchase and the reason for your refund request.
  2. Our customer service team will guide you through the return process and provide you with a return authorization number (RAN), if applicable.
  3. Once we receive the returned product and verify its eligibility for a refund, we will process your refund within the business days.
  4. Refunds will be issued to the original method of payment used for the purchase.

Exceptions:

  • We do not accept returns or offer refunds for products that have been opened, used, or are not in their original condition.
  • Shipping and handling fees are non-refundable.
  • Refunds are not applicable for products purchased through third-party retailers. Please contact the retailer directly for their refund policy.

Customer Satisfaction Guarantee:

At Max Healthcare, your satisfaction is our priority. If you are dissatisfied with your purchase for any reason, please contact us, and we will do our utmost to resolve the issue to your satisfaction.

Contact Us:

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don't hesitate to contact our customer service team at 0431 401 234 / sales@maxhealthcaresupplies.com.au We are here to help you every step of the way.

Thank you for choosing Max Healthcare for your continence care needs. We appreciate your trust in our products and are committed to providing you with the highest level of service and satisfaction.